• resorts
  • Inclusions
  • Weddings & Celebrations
  • Groups
  • Specials

Club Sandals Concierge the Caribbean Way

As a Club Sandals guest, it’s easy to settle in. With dedicated Concierge Staff and a 24-hour lounge packed with amenities to surprise and delight you, Club Sandals is ideal for guests who are looking for something a little extra for their stay at one of our all-inclusive resorts.

COME EXPERIENCE club sandals Services & Amenities

  • On arrival, you’ll be:

    • Offered cold towels for a post-flight refresh
    • Greeted by a Club Sandals Concierge, who will check you in at the lounge
    • Escorted to your room by a Club Sandals Concierge, who will also offer you a resort orientation

  • Staff Services:

    • Dedicated Club Sandals Concierge to assist with booking reservations for restaurants, spa services, tours, and private dinners
    • Daily contact with guests throughout their stay
    • In-room dining from 7 a.m. to 10 p.m.

  • Other inclusions:

    • Club Sandals room key 
    • In-room food service for late arrivals 
    • In-room bar stocked daily with sodas, juices, water, Robert Mondavi Twin Oaks® wines, local beer, and a variety of spirits 
    • Robes in all rooms 
    • Free wi-fi in all rooms and public areas

  • Other services by Club Sandals concierge:

    • Pre-departure luggage collection and checkout 
    • Surprises to celebrate birthdays, anniversaries, and special occasions 
    • Escorted Island Routes Club Sandals Tours**
      **available at an additional cost

  • Club Sandals lounge:

    • 24-hour access, with staff available from 8 a.m. to 10 p.m. daily 
    • High-definition flat-screen TV 
    • Air-conditioned comfort, signature scents, and chill background music 
    • Selection of board games, books, and newspapers 
    • Assorted teas and freshly ground Jamaica Blue Mountain Blend coffee, as well as espressos and cappuccinos 
    • Alcoholic drinks (including Club Sandals’ signature drink), sparkling wine, juice, soda, and water 
    • All-day snacks and pastries including:
      - Danishes, croissants, muffins, and cookies 
      - Assorted local treats, like rum balls, coconut drops, and macaroons 
      - Fresh fruit, sandwiches, and wraps

    • Room Category Comparison

    Room Amenities
    Sandals LuxuryClub SandalsButler Elite
    Free in-room Wifi YesYesYes
    Tranquility Blissful Beds™YesYesYes
    In-room safe YesYesYes
    In-room coffeemakerYesYesYes
    Plush robes-YesYes
    Bed Slippers -Yes
    Free to use in-room mini-bar
    WaterYesYesYes
    JuicesYesYesYes
    SodasYesYesYes
    Local beer YesYesYes
    Robert Mondavi wines YesYesYes
    Selection of liquors -Yes-
    Premium brand liquors--Yes
    Lounges
    Access to Club Sandals Lounge-YesYes
    Arrival / Departure
    Free airport transfers SharedShared / PrivateShared / Private
    Served cold / warm towels on arrival YesYesYes
    Welcome cocktail & treatsYesYesYes
    Check in locationFront DeskClub Sandals LoungeIn-Room
    Private resort orientation YesYes 
    Unpack luggage (on request) -Yes 
    Press first nights clothes (on request)-  
    Staff Services
    Daily housekeeping YesYesYes
    Evening turndown serviceYesYesYes
    In-Room Dining-7am to 10pm7am to 10pm
    In-room breakfast / lunch / dinner-Select MenuFood from any restaurant
    Beach / Pool side service--Butler
    Reservations
    Booking dinner reservationsFront Desk / RestaurantConcierge DeskButler
    Booking spa appointmentsFront Desk / SpaConcierge DeskButler
    Booking golf teesFront DeskConcierge DeskButler
    Booking scuba tripsFront Desk / WatersportsConcierge DeskButler
    Booking excursionsTour DeskConcierge DeskButler
    Weekly Activities
    Free snorkeling tripYesYesYes
    Free cocktail partyYesYesYes
    Free wine tastingYesYesYes
    Free Martini eveningYesYesYes

    All-Inclusive Vacations

    Get closer in the caribbeanView what's included